Frequently Asked Questions (FAQ)
Welcome to the TRA FAQ! Here, we’ve gathered answers to the most commonly asked questions. If you need further assistance, please don’t hesitate to contact our customer support team at [customer support email].
Orders & Shipping
Q: Where do you ship from?
A: We have two warehouses to efficiently serve our customers: one in Australia, covering Australia and New Zealand, and one in the USA, serving the United States and the rest of the world.
Q: What shipping options are available?
A: Shipping options vary by destination. When you check out, you’ll see all available options, with estimated delivery times and costs based on your location.
Q: Will I have to pay customs or import duties?
A: Yes, all import duties, taxes, and customs fees are the responsibility of the customer. These are not included in the shipping fees at checkout. We recommend checking with your local customs office for specific details.
Q: How can I track my order?
A: After your order is shipped, you’ll receive a tracking number via email. You can use this to track your package’s progress. Please note that some international shipments may have limited tracking depending on the chosen shipping method.
Q: How long will it take to receive my order?
A: Delivery times depend on your location and chosen shipping method. Standard delivery times will be shown at checkout, though delays may occur during peak times or due to customs for international orders.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of receiving your order, provided the items are unworn, unwashed, and in their original packaging. For more details, please refer to our [Returns Policy page].
Q: Are sale items eligible for returns?
A: Items marked as “Final Sale” or purchased during clearance events are not eligible for returns. Please double-check the product page at the time of purchase to confirm eligibility.
Q: How do I start a return?
A: Simply contact our customer service team with your order number and the item(s) you wish to return. We’ll guide you through the process and provide a Return Merchandise Authorization (RMA) number and instructions for shipping your item back.
Q: Can I exchange an item?
A: At this time, we do not offer direct exchanges. If you’d like a different size or color, please return the original item for a refund and place a new order.
Products & Availability
Q: How do I know if an item is in stock?
A: Our website provides real-time inventory updates. If an item is out of stock, it will be marked as “Out of Stock” on the product page. Sign up for notifications if you’d like an alert when it becomes available again.
Q: What if the size I want is sold out?
A: If your preferred size is out of stock, we recommend signing up for restock alerts on the product page to be notified as soon as it’s available.
Q: Where are your products designed?
A: All our products are designed in Los Angeles, CA, with a focus on fit, quality, and style for maximum comfort and support.
Payments & Billing
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other payment options that will be displayed at checkout based on your location.
Q: Will I be charged taxes?
A: Sales tax may be applied to orders based on your shipping address and local regulations. International customers are responsible for any import duties, taxes, and customs fees applicable in their country.
Q: Can I make changes to my order after it’s been placed?
A: We start processing orders as quickly as possible to ensure timely shipping. If you need to make changes, contact us immediately, and we’ll do our best to accommodate your request. However, changes may not be possible once the order is in processing or shipped.
Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to view your order history, save your shipping details, and track orders easily.
Q: How do I contact customer support?
A: You can reach us by emailing [customer support email]. Our team is here to help with any questions, concerns, or issues you may have.
Q: How do I reset my account password?
A: If you’ve forgotten your password, go to the login page and click on “Forgot Password.” Follow the instructions to reset it.
If your question isn’t answered here, please contact us directly, and we’ll be happy to assist you. Thank you for choosing TRA!
